NHS Direct Bristol, Call Centre

NHS Direct Bristol, Call Centre

NHS Direct Bristol

Project Details

As low carbon refurbishment specialists, OR Consulting were employed to give a second opinion on a £500,000 AC replacement scheme proposed for their 24/7 Call Centre in Bristol.

OR Consulting carried out a condition survey of the existing plant to understand if a more balanced approach of re-use and replacement could be adopted and to reflect the short term remaining on NHS Direct’s lease.

OR Consulting identified a low carbon refurbishment strategy that more readily reflected the five year term remaining on NHS Direct’s lease and the 24/7 operational pressures that exist on the call centre.

As a consequence, OR Consulting were retained to carry out the design for the alternative scheme, which resulted in Client savings of £300,000.

Service Provided

OR Consulting undertook the following duties:

  • Conducted a condition and feasibility design study;
  • Completed the low carbon MEP fit-out design of the agreed proposals.
  • Programmed a phased installation strategy to maintain the 24/7 call centre operational throughout.
  • Provided detailed support throughout the procurement process.
  • Monitored the quality of installation works on site.

    • Project Highlight

    The client made a saving of £300,000 on the original project scope. The fit-out was completed on time with minimal disruption to the administration and call centre operations, allowing the call centre to remain fully operational throughout.

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    OR Consulting Engineers
    Eden House, 1st Floor
    23-25 Wilson Street
    London
    EC2M 2TE

    020 70710730
    info@orconsult.co.uk